Terms of Service
Governing Master Services Agreement • Effective Date: November 2026
These Terms of Service ("Agreement") constitute a legally binding agreement between Broadcast Solution ("Company", "we", "us") and the corporate client or user ("Client", "you") procuring IT Enabled Services (ITES), cloud hosting management, broadcast engineering, or software development solutions.
1. Scope of Services
Broadcast Solution delivers professional technical services as set forth in individualized Statements of Work (SOW), Service Level Agreements (SLA), or online service packages, encompassing:
- Linux and Windows enterprise server administration, virtualization, and containerization.
- 24/7 Remote Infrastructure Management (RIM), proactive telemetry, and rapid incident response.
- IP playout automation, live streaming delivery (HLS/DASH/SRT), and Media Asset Management (MAM).
- Custom software, REST API engineering, and e-commerce payment integrations.
2. Client Responsibilities & Acceptable Use
Clients utilizing Broadcast Solution managed infrastructure or development services agree:
- Not to transmit or host malicious software, illegal media distribution, phishing payloads, or un-licensed content.
- To maintain administrative credential confidentiality and promptly report suspected unauthorized access.
- To maintain proper broadcast transmission licenses, copyright permissions, and regulatory authorizations where applicable under Bangladesh law.
3. Intellectual Property Rights
Unless otherwise stipulated in a signed bespoke contract: all custom code, application software, and databases developed specifically for the client upon full payment transfer to client ownership. Broadcast Solution retains rights to proprietary automation frameworks, deployment scripts, and generic engineering tooling developed independently.
4. Limitation of Liability
To the maximum extent permitted by applicable law, Broadcast Solution shall not be liable for indirect, incidental, or consequential damages resulting from upstream ISP fiber breaks, international upstream CDN outages, or force majeure events. Direct liabilities are strictly bounded by the aggregate fees paid by the client in the three (3) months preceding the incident.
5. Governing Law & Jurisdiction
This Agreement is governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.